Shopify & Ecommerce Ramblings

A blog about building and extending awesome Shopify stores

Ecommerce conversion optimization

It is perhaps a couple of months (or a year or so) after your ecommerce store was first launched. You’re patiently watching the conversions tick over each week, and you start to wonder - what’s next? The journey you took to get your online store live was undoubtedly long and industrious, but it’s not over yet - you may already have encountered some pain points or perhaps you’re not yet satisfied with your conversion rate. So now that your Shopify store is live, what now?

The beauty of digital is that we can constantly and relatively easily update and upgrade our store according to the many metrics we record each and every day of our customers’ behaviour as well as our general website performance on tools such as Google Analytics and heat mapping products like HotJar and CrazyEgg. This ultimately means that your job is never finished when it comes to your Ecommerce store; there are always improvements to be made, A/B testing to be done, and upgrades to make to ensure that your store is running at absolute optimal performance.

Just as you might have found it overwhelming as to where to start while you were devising your now finalised live online store, it can be equally paralyzing when contemplating how and where to start on optimisation. To help you get started we have grouped some aspects that you can take a look at first that will form a great start.

Now that your Shopify site is live, here are the next steps:

Ultimately, almost everything that you endeavour to do with your Ecommerce store is in aid of increasing your conversions; and there are an infinite number of things you can do to increase sales on your Shopify store. Some things are easier or faster to implement and others might require more research and a bit of development but could yield much better results over a period of time and therefore worth it in the longer run.

We have compiled the checklist below of things you can do to increase conversions:

1. Enhance your Search
You can thank Google for making a Search function an expected feature on most websites - and you can use this to great advantage too, especially if you have a large product catalogue. Enhance the user experience with a good quality search feature that makes finding what they need easy. Consider adding auto-suggest functionality to cleverly propose relevant products to the consumer while they are still typing. Usually this would come in the form of an app, and there are a few to choose from.

2. Use Product Videos
Video has quickly become the king of content, with more than 500 million hours of videos watched on YouTube each day and a third of all online activity consisting solely of watching video content. Suffice to say, a video explainer is the ideal medium to explain your product/s on your website in basic and succinct terms. Other than your home page, embed these videos in the description field of your product/s, and if you're smart enough to be using one of the Out of the Sandbox themes, you can even put videos into the main image carousel.

3. Improve your Navigation
Most Shopify themes come with navigation options that ‘do the job’, but you want more than that - you want your navigation to improve product findability, be laser-focused, and offer consumers an intuitive user-experience. Your navigation needs to contribute to your conversion-efforts, so keep your product front and centre - everything else can go into your footer or other secondary navigation areas so as not to clutter up your interface.

4. Add a Site-Wide Promo Bar
Site Wide Promo Bar
A lot of Ecommerce stores, like GymShark (above), use promo bars to communicate value propositions like specials or free shipping to their target audience. However, they often limit this to their home page, limiting its reach along with it. Make your promo bars site-wide, thus maximising the messaging and the opportunity to drive conversions with it.

5. Use and Promote Social Proof & Reviews
Consumers trust word-of-mouth more than anything else; according to this Nielsen Global Trust In Advertising Survey 92% of people trust recommendations from friends versus 70% from online consumer opinions. This is why you need to leverage your social presence and social reviews as much as possible, after all they are unpaid endorsements! There is a great app for social reviews called YOTPO that a lot of our merchant clients use with great success.

6. Up-sell, Cross-Sell and Bundle
“According to Forrester research, product recommendations such as upsell and cross-sell offers are responsible for an average of 10-30% of ALL eCommerce side revenues! " – Bold Commerce.

Use up-sell, cross-sell and bundle offers to increase the average cart size and boost your revenue. There are a large number of apps to choose from when looking to provide this on your store but our usual go-to apps are the ones offered by Bold.

7. Emphasize Call-to-Actions
Be selective and stay relevant when drawing the consumer’s eye to a CTA, if you give equal attention to all CTAs (Add to Cart, mailing list sign up, inquire now) they contribute to a general ‘noise’ and essentially disappear amongst it. The rule of thumb is that you draw attention primarily to the element(s) that are going to lead to a conversion.

8. Add Guarantees, Trust Seals & Value Propositions
Elements such as expedited shipping, free shipping, product guarantees, country of manufacture/sourcing (locally sourced, etc.), secure transactions, PCI Compliant Hosting & Cart, and payment method logos inspire trust and confidence in your consumer. Proudly display these where they are about to make their buying decision.

9. Incentivise email subscription
Consumers are spammed to death from every angle, so one doesn’t blame them for making us work for their email addresses! One of the best tried and tested ways to persuade consumers to opt-in for a mailing list is to offer them a free gift with their first purchase or a sizable discount code after signing up.

10. Localise
If you currently only have one store catering to multiple countries and are experiencing some drop-off in other territories, consider creating a separate instance for each region. This will allow for you to provide:

  1. Checkout in the customer's own currency.
  2. Ability to market to that region's specific events and holidays.
  3. Ability to market to that region's potentially different seasons.
  4. Use the predominant language of the region.
  5. Use familiar payment methods and shipping providers.

11. Give a Stock level indication
Providing a stock level indication (only 6 items left in stock!) gives a sense of urgency and prays on the consumer’s sense of FOMO (fear of missing out). An app like While Supplies Last will enable you to implement this functionality.

12. Add a Countdown timer
Similarly with the Stock level indication, a Countdown timer effectively provides an air of urgency (to the minute) and also works on the FOMO in every consumer. Use an app for this like Sales Countdown Timer Bar to give the consumer a certain amount of time to act before losing out on a deal.

13. Provide back-in-stock notification
Don’t lose out on sales simply because a product is temporarily out of stock, capture the consumer’s details and send them an automated reminder when the product is back-in-stock again with functionality like that of the BackInStock app.

14. Recover your Abandoned Carts
“The typical shopping cart abandonment rate for online retailers varies between 60% and 80%, with an average of 67.91%.” - Wikipedia

Abandoned carts are the ultimate low-hanging fruit for picking up on lost sales, consumers were literally selecting items for purchase and for some or other reason didn’t complete the sale. Provide an opportunity for them to pick up where they left off (or even offer a discount to tip them over the edge). If you're on Shopify's "Shopify" plan or higher, you already have abandoned checkouts available to you as a feature, otherwise for a lower plan there are still plenty of options in the form of apps.

In conclusion…

If you implement many (or all) of these points you are very likely to see a marked impact on your store’s performance. If you would like to see more detailed information on the above checklist items, view our article on increasing your site’s conversions. Alternatively, you could sign up for our ConversionBoost service and see exponential growth in your online store conversion.

Have you heard of ConversionBoost?

ConversionBoost is one of our specialised services, where we use an evidence-based approach, with data collection and analysis, to improve and enhance your store. ConversionBoost is designed for established stores that already have a baseline of performance, and stores with a certain level of traffic and sales already will see the best results. If you are just getting started, though, and want to know how you can best optimise your sales for your growing store, we can help too. Ready to take your Shopify store to the next level? Apply now.

Ecommerce conversion optimization

It is perhaps a couple of months (or a year or so) after your ecommerce store was first launched. You’re patiently watching the conversions tick over each week, and you start to wonder - what’s next? 

read time.

Read More

Turbo Theme

Premium Plus (or Premium+) is how we refer to the Turbo theme by Out of the Sandbox.

Not because of Shopify's Plus plan for merchants —although that is who the theme was originally created for— but because if a paid-for theme in the Shopify theme store is referred to as a 'premium' theme, then Turbo needs to have a classification that accurately portrays the tier in which it resides. Currently it is the only theme in this top tier category that we're aware of.

Things have become significantly easier for us these days in choosing a Shopify theme for a store build. Essentially it boils down to the following two options:

  1. Turbo by Out of the Sandbox — for most merchants
  2. Custom designed and built theme — for merchants with very specific requirements

Almost all of our store builds over the last year or so have been one of the two options above.

That's not to say that you can't have a successful store operating on another Shopify theme —even a free one— but when it comes down to it, if you're looking for a theme that is versatile, customizable out of the box and contains features that other themes rely on apps or significant customization for, then Turbo is... well... a no brainer.

Turbo Theme Seoul

By the same token, some merchants who think they need a custom designed theme can actually achieve what they need with Turbo too. Not all of them of course, but a lot of them can have a completely unique looking store with Turbo at the base and tap into all the benefits of this richly featured premium+ theme.

Those for whom Turbo is not a good match would include:

  1. Specific workflow(s) that require a unique layout that Turbo does not lend itself to well.
  2. Very specific branding requirements that Turbo does not cater well for.
  3. Very small budgets where a free theme would make more economic sense and still cater for the merchant's requirements.

Currently a vast majority of merchants opt for Turbo and to explain why and also illustrate why this is not a bad thing (you don't want your store to look like everyone else's) I thought to put together a list of primary reasons why you should consider it as the frontend system for your next Shopify store (re)build.

Speed

As the name suggests, Turbo is a theme built for performance. If serving your products to your customers quickly is important to you (it should be) then Turbo has you covered with it's exceptionally quick browser loading and effective caching.

Header Customization

Very few (if any) other Shopify themes give as many options to customize the header of your store. The placement of the logo, the ability to have navigation left, right, top and bottom and with all the extra bits and pieces it caters for, you won't need to go scouring the app store to add a simple promo bar to your shop.

Mega-Dropdown Navigation

With most themes you'll need to make use of an often buggy or restrictive 3rd party app for a mega-dropdown. With Turbo you get a bunch of versatile, robust and feature rich mega-dropdown options. This has been of massive benefit to us as experts and our merchant clients where we no longer need to diagnose bugs, waste time with slow support nor have to uncomfortably explain styling or functional limitations where an app runs outside of the theme.

Home Page

If you're familiar with Shopify's concept of "sections" you'll know that most themes come with a bunch of pre-sets that you can use on your home page. Turbo comes with almost 20 customizable options including recently viewed products and Google Maps. There are photo galleries, featured promos and logo lists. You'd be hard pressed to need something that the theme doesn't already have as an existing available section.

Product Pages

As the part of your site where the magic happens (purchases) you want to be able to give your customers what they need to make that buying decision. From full width banners to tabbed content and a myriad of other options not found in any other premium theme, the product page in Turbo is unmatched by it's competitors.

Collections

As with the rest of the theme, there are elements to Turbo that you simply won't find in other themes. It comes with fully functional sidebar filters which is normally achieved via an app or significant custom work, product sorting, and even color swatches below the product thumbnails. Full width banners on your collection pages are also a reality with Turbo.

General & Global Features

Areas like the footer which is significantly more versatile than what other themes offer, the ability to integrate your social channels effectively, Mailchimp, image galleries and more, there is really very little reason to purchase another theme.

Summary

As I've attempted to articulate in this article, at the time of writing, chances are very good that you'd be doing yourself and your ecommerce business a disservice if you go with another Shopify theme (other than a custom one if you need it).

I'd even go so far as to say that it stands head and shoulders above the rest of the themes in the Out of the Sandbox stable which are all exceptional themes and we know them all inside and out. In short the reason for this is that while they're (Retina, Parallax, Responsive & Mobilia) awesome themes, they follow Shopify's mandate of simplicity which is fine for beginner merchants except that when your needs become more demanding, redesigning your store will be a must.

Turbo allows any merchant from Basic to Plus to set up a performance oriented storefront with significant room to grow.

If you're interested in having us help you set up or customize your Shopify store whether on Turbo or something else, feel free to check out our services here.

If you're interested in purchasing Turbo, we can give you a 20% discount on the purchase price if you email hello@shopcreatify.com and request the discount code.

Turbo Theme

Premium Plus (or Premium+) is how we refer to the Turbo theme by Out of the Sandbox.

Not because of Shopify's Plus plan for merchants —although that is who the theme was originally created for— but because if a paid-for theme in the Shopify theme store is referred to as a 'premium' theme, then...

read time.

Read More

Recently it came to our attention that some of our best work and by far the majority of our work over the past two years as Shopify experts has been done using themes developed by one particular theme house. 

It's pretty obvious if you look around our site, but that theme house is Out of the Sandbox.

Not only do their themes stand head and shoulders above the rest in pretty much every way, they're also really (really) popular among Shopify merchants... for some very legit reasons.

Why Out of the Sandbox Themes?

To start with, speaking as an "Ecommerce Specialist" turned "Shopify Expert" turned "Shopify Expert + Out of the Sandbox Specialist", I'd list the top 5 factors of declaring this combination ideal in the Shopify ecosystem as follows:

  1. Their themes are visually beautiful
  2. They provide excellent, prompt support
  3. The themes have a solid codebase and great documentation
  4. The themes have comprehensive and intuitive options (theme settings)
  5. They regularly update & improve their themes

Those primary factors aside, there are also other reasons that lead up to them being in the position they are where their offerings are superior and ultimately why we're choosing to specialize in them.

Maturity

Out of the Sandbox are industry veterans with a pedigree in Shopify Theming spanning back to 2011. It's not only their longevity on the platform that matters though, but perhaps more their considerable success and the maturity of their products acquired in that time.

They have earned the right to brag about having developed some of the most popular premium themes on a platform with close to 400,000 merchants at the time of this writing. A feat that undoubtedly came with countless complicated technical and creative considerations and more support tickets than most mortal beings would be able to handle in a lifetime.

Having taken that feedback, refined their themes based on real world merchant successes & failures, frustrations & moments of jubilation, they're now honed selling tools that expertly leverage the Shopify platform for optimal ecommerce performance.

Resonance with Store Owners & Buyers

Since partnering with Out of the Sandbox in 2015, it's been quite apparent that a majority of store owners inquiring about our services had either already chosen one of the Out of the Sandbox themes, or it was on their shortlist. In the instances where the store owner went with another theme for whatever reason, it almost always ended up being a sub-optimal experience for both the merchant and us.

Based on this fact alone, it would likely be a wise decision to only do store builds on their themes, but it actually goes deeper than that. 

Given the past couple of years of exposure to many Shopify themes, including a few bespoke themes that we created, it's a lot clearer now what makes a theme OK, what makes it good, and what makes it great.

We actually made a business call very early on in ShopCreatify to strictly not take any store build project with a theme that was not acquired through the official Shopify theme store. The risk is just too great that the quality of the theme and support thereof would be lacking. In ecommerce, your store is your business' lifeblood and saving a few dollars for a free / non-official theme is not worth the risk. Witnessing issues that others had (and still have) concreted this as a very wise decision and we still strongly advise store owners and other experts against doing this.

Are there other good themes out there? Yes, I'm sure there are but in our experience, even the other big sellers don't offer nearly as much as what the Out of the Sandbox themes offer. This invariably ends up in a frustrated store owner and the developer being forced to fit square pegs into round holes for them. It's not a situation either party wants to be in.

Real World Experience

Given the number of stores we've setup using Parallax, Retina, Mobilia, Responsive and more recently Turbo, it's safe to say that we know our way around the themes by now.

Out of the Sandbox Shopify Themes

The components and elements that can go on the product page template, the collection page, home page, contact page, the abilities and limitations of each template and piece of functionality, the work-arounds and enhancements that we've already done and don't need to "figure out" are all quite clear to us now.

Due to this "focused experience" on this fine selection of extremely versatile themes, we're confident that a store build using one of them can be done far more rapidly and effectively than we could with an unfamiliar and potentially inferior one. Most -if not all- trial and error (depending on use case) has already taken place in our many real-world client store builds... who are currently transaction millions of dollars through their ecommerce storefronts. 

"ShopCreatify is our preferred partner when it comes to setting up a shop with our Shopify themes. They know our themes better than anyone and are an absolute pleasure to work with."
Brad Miller — Founder of Out of the Sandbox
Full disclosure: Yes, those links to Out of the Sandbox are all referrer links since we're partners of theirs. It has no bearing on cost to the store owner, but it allows them to track any sales we send to them. If you click through and buy, it does moderately benefit us, but we'd far prefer to help you build your store so take a look at our solutions page if that is something you need.

Out of the Sandbox Shopify Themes

Recently it came to our attention that some of our best work and by far the majority of our work over the past two years as Shopify experts has been done using themes developed by one particular theme house. 

read time.

Read More